I lost my phone. How do I get the SRD PIN now?

You do not need the old phone or SIM. Use Change Mobile Number on srd.sassa.gov.za and pick Lost phone. SASSA checks your face against Home Affairs instead.

Can I apply again with my new number?

No. SASSA allows one application per ID number, so the site will say your application is already active. Change the number on the application you already have.

I lost my phone or SIM. The SRD PIN goes to my old number. What do I do?

Q: I forgot the phone number I used to apply. What now?

The Change Mobile Number form asks for your ID number, not the old phone number. Follow the same steps.

Updated 11 November 2026

You do not need the old phone or SIM. On srd.sassa.gov.za, choose Change Mobile Number and pick Lost phone. SASSA checks your face against Home Affairs instead of sending a PIN to the old number. You need your ID number, not the old phone number. The form also asks for the last 4 digits of your bank account.

Which one is you?

My phone or SIM was lost or stolen

Follow the steps below. If your network can put your old number on a new SIM, you can keep using that number instead.

I forgot which number I applied with

Follow the same steps. The form asks for your ID number, not the old phone number.

Someone else’s phone was used when I applied

Follow the same steps, but pick Used third party phone as the reason.

I also lost my bank card

The form asks for the last 4 digits of your bank account. Ask your bank for your account number first. If you can't get it, take your ID to a SASSA office.

How to put your new number on your application

Go to srd.sassa.gov.za. Only use this site.
Choose How can I change my Mobile details, then change your Mobile Number.
Type your 13-digit ID number.
For the reason, pick Lost phone.
Say how you get paid now. Bank account: type the last 4 digits of the last account you gave SASSA. Cash Send: pick the bank.
Do the face scan. SASSA checks your face against your Home Affairs photo.
Type your new number and the PIN that SASSA sends by SMS.

Do this before you change your bank details. A bank change sends a PIN to the number on your application, so the new number must be on first. See change your SRD bank details.

What happens next

SASSA checks the new number for risk. It goes on your application if it is cleared.
Your face does not match? SASSA says to update your details at Home Affairs, then try again.
Home Affairs has no photo of you? Update your photo there, then try again after 48 hours.
The scan stopped halfway? Try again after 24 hours.
Too many tries? The site sends you to a SASSA office with your ID. Use our branch finder.
No PIN came? Wait 15 minutes before you ask for a new one.
The new number can't already be on someone else's SRD application.

SASSA has not said how long the risk check takes.

Still stuck?

Can I just apply again with my new number?
No. The site will say your application is already active. Change the number on the one you have. SRD says my application is already active
My months say approved, but there is no pay date
SASSA asks you to request a verification link and do the face check. Approved but no pay date
I got an SMS about a number change I did not ask for
Someone may be trying to take over your application. Someone changed my SASSA number

Sources

Booklet and SRD website text checked 11 November 2026.

Disclaimer: We are not associated with SASSA in any way. We provide independent information to help you. For official info visit www.sassa.gov.za, call the toll-free line 0800 60 10 11 or email GrantEnquiries@sassa.gov.za.

Click here to join our telegram channel and stay up to date with load shedding and related news!