Contact OurPower
We read every message. For general queries, feedback or error reports, the fastest way to reach us is by email. We aim to respond within 1 to 3 working days. OurPower is a small independent site - there is no call centre. Please be patient if we take a day or two to get back to you.
Email us
Email: info@ourpower.co.za
Use this for:
- Feedback on the site or specific pages
- Reporting an error or outdated information
- Partnership, data licensing or press queries
- Adverising or sponsorship enquiries
- Anything that needs a written reply
What we can help with
- Pointing you to the right information on our site
- Correcting errors we have published
- General questions about how SASSA, load shedding, water outages or dam levels work
- Suggestions for new pages or tools you wish existed
What we cannot help with
We are a third-party information site, not a government agency or utility. We cannot:
- Process or check your personal SASSA application (use srd.sassa.gov.za)
- Change banking details, phone numbers or addresses with SASSA, your bank, your municipality or any utility
- Provide legal, financial, tax, medical or immigration advice
- Restore power, water or service to your home or area
- Release a delayed grant payment - only SASSA and the Treasury can do that
For action on your specific account, always use the official channel below.
Reporting an error on our site
We work hard to keep information accurate, but we are human and things change. If you spot an error, please email info@ourpower.co.za with:
- The page URL (the full address from your browser bar)
- What the page says
- What you believe is correct, and where you saw the correct info
We will investigate, correct anything that is wrong, and reply once we have made the change. For YMYL pages (SASSA, government services, anything money-related) error reports get priority.
Official contacts (SASSA, Eskom and others)
Most of the time, what you need is the official source - not us. Here are the numbers we send people to most often:
SASSA
- Toll-free: 0800 60 10 11 (free from any SA phone, Mon-Fri 8:00 to 16:00)
- WhatsApp: 082 046 8553 (24/7 automated)
- Email: GrantEnquiries@sassa.gov.za
- SRD portal: srd.sassa.gov.za
- Anti-fraud: antifraud@sassa.gov.za
- See our full SASSA contact guide for regional offices
Eskom
- Customer service: 086 003 7566
- Direct contact (outages): 086 003 7566
- Website: eskom.co.za
Other useful numbers
- City Power Joburg: 011 490 7000
- City of Cape Town faults: 0800 22 04 40
- SAPS emergency: 10111
- Ambulance: 10177
- SARS contact centre: 0800 00 SARS (0800 00 7277)
- Home Affairs contact centre: 0800 60 11 90
Beware of scams
OurPower will never ask for your ID number password, OTP, banking PIN, or copies of your bank card. Neither will SASSA, Eskom or any government agency. If anyone calls or messages claiming to be from OurPower or SASSA and demands payment or sensitive details, it is a scam. Report SASSA scams to antifraud@sassa.gov.za.
About OurPower
Want to know more about who runs the site and how we work? See our About page.
OurPower is an independent South African information site. We are not affiliated with SASSA, Eskom, the government or any utility. See our Legal Notice for the full statement.